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Hartman.Academy

Customer Loyalty 

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Customer Loyalty 30 Day eLearning Training Program

Delivering WOW Customer Service Training Program

A 52 session, online training program to educate and inspire employees to deliver superior customer service every day. After each session, the employee is asked to take a short quiz on the topic and the results are sent to the designated leader as proof of completion. The program is divided into 52 modules (each around 10 minutes) and includes the following titles: Advanced Customer Service Profile & Debriefing Included.

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Introduction To Delivering WOW On Purpose​

Attitude & Enthusiasm Are Contagious, Are Yours Worth Catching?

Learn What They Want Then Give Them More!

What Happened To Service?

Customer Loyalty, The Road To Many happy Returns

Is Your First Impression Impressive?

Internal Customers Rule

Some Rules Are Made To Be Broken, Or At Least Bent.

Loyalty Starts From Within

Decide To Make Your Customer's Lives Better

Defuse Or Die

You Need Them, More Than They Need You

Turning A Customer Experience Into A WOW

Engaged Employees = Engaged Customers

What's Love Got To Do With It

The Impact of Surprise

You Had Me At Hello

Behave What You Believe

Serving From The Heart

Prepare To WOW Or Lose To Someone Who Will

See What Your Customer Sees

Violate Customer Trust And Lose Your Asset Speed

The Customer Service Secrets of Santa Claus

Make Every Visit A Red Carpet Visit

What It Takes to Be A Champion of WOW!

Always Find A Way To " Say Yes

Relentlessly Pursue WOWing Your Customer

Choose To Be There For Your Customers

Is Your Last Impression Memorable?

The Power Of Perception

Are You Creating Moments Of Magic or ,Moments Of Misery?

Love The Customer Who Complains

The Real Cost Of A Lost Customer

Delivering Dreams Is What Inspires WOW

Mirror, Mirror On The Wall

Strive To Be Different

Why Customer Service Is A Feeling

Transform Your Job Into A WOW Project

Always Say "Thank You"

And Then Some!

Becoming Consistently Better At What You Do

Fascination & Fortune Is In The Follow Up

Beyond Expectations

The Language of WOW customer Service

A Real Life Story, "The Richest Man In Town"

Service, The Real Point Of Difference

Customer Bill Of Rights

Creating Memorable Standards Of Performance At Every Touch Point

How Fresh Are You

One Man's Story Of Gratitude

The Heart Comes Before The Head: Connecting With People

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