Customer Loyalty 30 Day eLearning Training Program
Delivering WOW Customer Service Training Program
A 52 session, online training program to educate and inspire employees to deliver superior customer service every day. After each session, the employee is asked to take a short quiz on the topic and the results are sent to the designated leader as proof of completion. The program is divided into 52 modules (each around 10 minutes) and includes the following titles: Advanced Customer Service Profile & Debriefing Included.
Introduction To Delivering WOW On Purpose
Attitude & Enthusiasm Are Contagious, Are Yours Worth Catching?
Learn What They Want Then Give Them More!
What Happened To Service?
Customer Loyalty, The Road To Many happy Returns
Is Your First Impression Impressive?
Internal Customers Rule
Some Rules Are Made To Be Broken, Or At Least Bent.
Loyalty Starts From Within
Decide To Make Your Customer's Lives Better
Defuse Or Die
You Need Them, More Than They Need You
Turning A Customer Experience Into A WOW
Engaged Employees = Engaged Customers
What's Love Got To Do With It
The Impact of Surprise
You Had Me At Hello
Behave What You Believe
Serving From The Heart
Prepare To WOW Or Lose To Someone Who Will
See What Your Customer Sees
Violate Customer Trust And Lose Your Asset Speed
The Customer Service Secrets of Santa Claus
Make Every Visit A Red Carpet Visit
What It Takes to Be A Champion of WOW!
Always Find A Way To " Say Yes
Relentlessly Pursue WOWing Your Customer
Choose To Be There For Your Customers
Is Your Last Impression Memorable?
The Power Of Perception
Are You Creating Moments Of Magic or ,Moments Of Misery?
Love The Customer Who Complains
The Real Cost Of A Lost Customer
Delivering Dreams Is What Inspires WOW
Mirror, Mirror On The Wall
Strive To Be Different
Why Customer Service Is A Feeling
Transform Your Job Into A WOW Project
Always Say "Thank You"
And Then Some!
Becoming Consistently Better At What You Do
Fascination & Fortune Is In The Follow Up
The Language of WOW customer Service
A Real Life Story, "The Richest Man In Town"
Service, The Real Point Of Difference
Customer Bill Of Rights
Creating Memorable Standards Of Performance At Every Touch Point
How Fresh Are You
One Man's Story Of Gratitude
The Heart Comes Before The Head: Connecting With People